A One–Hour Response Guarantee
All your support requests will be dealt with within maximum 60 minutes after the trouble ticket or e–mail was received. If your issue calls for additional assistance from a server admin, we’ll direct the ticket or the e–mail to the person in charge, right away and we will leave a comment to let you know that more time will be needed for discovering the best solution. And if you make use of the Admin Services package, any of the server management tasks included there will be completed whenever you wish.
An Exceptional Client Care Service
We’ll be online for you 24x7x365 to reply to any questions that you may have pertaining to our Hosting Control Panel or any of the apps that we have installed for you on the server. If you also require help tackling server administration tasks, you can take advantage of our Admin Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
Each Linux dedicated servers hosting package is fitted out with our free–of–charge Hosting Control Panel, which offers an in–depth knowledge base and a group of educational video tutorials. Whenever you need help with the Hosting Control Panel, just push the Videos or Help buttons situated in the upper right corner.