In case you've ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you probably know from your personal experience that for a lot of things it is better to talk to a live person on the phone rather than exchange tickets or email messages. In order to know more about a service before you decide to purchase it or when something small needs to be done, for instance, it is easier and a lot faster to get it done in real time. When you can seek the advice of representatives by phone, it is also very likely that you are dealing with an actual hosting supplier, not just a reseller. The type of support that you'll get by phone may differ between different providers - from very general matters to expert tech support. Generally the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complex tech matters are resolved through electronic mail and / or tickets.

Phone Support in Cloud Hosting

We believe that being able to talk with a live consultant is rather important, for that reason we have three support lines around the globe (UK, USA and Australia) and you have the option to contact us over the phone for 14 hours a day. If you consider buying one of our Linux cloud hosting packages, for example, you have the option to call us and find out more about our services before you order to make sure that we do match all system requirements for your sites. Following your purchase, you'll be able to call us about any kind of sales and / or billing issues you may experience, or receive any general or basic tech info you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical issues you can use our ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

Every time you want more information for the semi-dedicated packages that we offer, you will be able to call one of the three support lines we have across the globe - in the U.S.A., Great Britain and Australia. Thus, you have the option to check in advance whether our solutions are suitable for your sites. If you're already our customer and you have a semi-dedicated account, you are able to contact us on the phone for fourteen hours every day about any kind of billing or basic questions. For strictly tech troubles you're able to use our ticketing system in order to communicate with our technical support as sometroubles simply need extra time to be solved, but we can help you on the phone with a lot of minor tech issues as well, saving you time and efforts.