If you have a website, a problem could always occur and it doesn’t automatically need to be connected with the web hosting service itself. For instance, something might go wrong when you update a web-based application or some critical content might be edited or deleted unintentionally. Whatever the essence of the problem may be, you’ll need to get in touch with the help desk support team and request them to restore a backup or to assist you in dealing with the problem that you’re facing. How promptly they will do this will determine the interval of time that your sites will be unavailable. For given websites such as community sites or shopping portals, a repetitive downtime interval can too often mean lost users and money. With this in mind, it is pretty important for you to use the services of a hosting company that offers not only a very good tech support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reply time for any tech support ticket that you open or any email that you write is only 1 hour, even in case you contact us during weekends and public holidays. Regardless of the nature of your issue or query, we will help you out momentarily and will supply you with the needed info to rectify any problem with your sites. The real reply time commonly does not surpass 15-20 minutes, which is why you can just forget about waiting for hours and hours on end to get an issue sorted out or even worse than that – waiting all day only to receive an answer that more info is necessary while nothing is resolved. We will give you assistance in an instant purely because we understand precisely how priceless time can be in the dynamic digital era. The one-hour response time guarantee is valid for any technical or billing question that you might have in regards to our Linux cloud hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a trouble ticket through your web hosting Control Panel or write an email connected to your semi-dedicated server, you’ll get an answer within 60 minutes max. You can get in touch with us at any time in regards to general, billing or technical issues and considering the fact that we’re available 7 days a week, you’ll invariably receive support in a timely manner. Based on the specific question or issue, we’ll supply you with more info, rectify the complication if it’s been caused by something that is within our reach or instruct you on what steps to take in case you have to change a specific setting for an Internet application that we cannot access. You can forget about waiting around for a day for each and every reply. In reality, in most cases we reply to tickets and emails within 20-25 minutes max.