A ticketing system is the most widespread correspondence channel that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to solve an issue that requires a certain period of time to investigate or that has to be forwarded to an admin. Thus, all comments provided by either party will be stored in the very same location in the event that someone else needs to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will need to sign in and out of at least two accounts to accomplish a certain procedure or to touch base with the hosting company’s customer service staff. If you’d like to administer a couple of domain names and each one is hosted in its very own account, you will need to use even more accounts at the same time. On top of that, it could take a considerable amount of time for the provider to answer your ticket requests.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with a lot of other hosting providers, the trouble ticket system that we use with our Linux cloud hosting packages is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to memorize different log-in names and passwords, as you’ll be able to manage your tickets and the hosting account itself in one single location. So, in case you’ve got an enquiry or experience an issue, you can get in touch with our client service staff members right away. Our ticketing system comes with a clever search option. This means that even if you’ve sent a multitude of tickets over the years, you will be able to track down the one that you need without efforts. Also, you can check knowledge base guides to troubleshooting common predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated packages, was created with the belief that you should be able to manage everything connected with your semi-dedicated account in one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have an enquiry or face a challenge, you can touch base with our customer support team representatives instantaneously without the need to log into another system. You can look through your website files or check different account settings while submitting a new ticket or reading the reply to an older one. In case you have a lot of tickets and you would like to find a given one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We will make sure you obtain a reply in less than sixty minutes irrespective of the nature of your query or issue.