24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for all our Linux cloud hosting packages. Even if you aren't our client yet and you have questions, we will help you without delay and give you the needed information, in order to give you a choice to make the best decision when you purchase your new web hosting account. We're available any time, including holidays and weekends, and we offer numerous options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have several telephone numbers internationally, so you can call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The standard response time is around 15-20 min, so you can forget all about waiting for several days to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you buy a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and common questions. Our agents will assist you to select the most suitable package or give you details about our servers, so as to verify if the system requirements for your sites are met. If you are an existing customer, you will also be able to get in touch with us through email or through our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that whenever you use any of these 2 ways of contact, you'll get a reply within less than an hour and that’s 24/7, which includes weekends and public holidays. If you've used the website hosting services of other service providers, even large ones, you can compare the response time considering that it usually takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Hosting
When you use our VPS hosting, you will not have to wait for more than 1 hour so as to get assistance for any issue that you could have with the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets that you open via your billing Control Panel or email messages which you send to our tech support team. We also have local phone numbers in a number of countries around the world and a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different methods of communication, so regardless what your question or issue is, there is always somebody to assist you quickly. In case you need assistance with third-party software, which you cannot install or which gives you problems, you're able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you get a dedicated server through us, you are able to get in touch with us anytime using a number of channels and the maximum time that you'll need to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical issue, you can open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any basic questions or you would like to know more about our services before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries worldwide. In the event that you'd like to receive assistance with third-party software that you are unable to set up or manage efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.